Eurostar FAQ

Every day, thousands of people travel across Europe by Eurostar, and some have questions about their experience. To help Eurostar deal with each query as quickly, easily and positively as possible, we designed a system to make sure their response is suitable for the customer who’s asking. 

Eurostar charactersEurostar characters

An animation and guideline was created to help Eurostar with the creation of relevant content. So whether they needed to inform, inspire or improve their customers experiences, they were equipt to make the right decision.

Eurostar web interfaceEurostar web interface